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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Neason

November 10, 2025

5  out of  5
rating by Eric Neason
"I've been working with Kyle Gallman in this office and he is great! Very responsive and easy to work with. When I was first introduced to Kyle, State Farm wouldn't write new homeowners insurance policies in my area but Kyle offered to help me anyway and review quotes I received from other agencies. Now I'm happy to report that I've got all my insurance with Kyle at State Farm and I'm very happy with coverage, price, and service."
We responded:
"Thank you, Eric, for your kind words about working with Kyle. It's great to hear that he was able to assist you even when State Farm couldn't initially provide a policy in your area. We're glad to have you with us for all your insurance needs. Take care!"
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macie churchill

November 4, 2025

1  out of  5
rating by macie churchill
"My experience here started off positive, but unfortunately ended very unprofessionally. I was not paid full commissions or wages I earned, and my emails about the issue have been ignored. I would recommend caution if considering employment here."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that our team has been able to assist you effectively. Your kind words motivate us to continue providing excellent service. We appreciate your support and look forward to serving you in the future."
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Tanner Breaux

October 31, 2025

5  out of  5
rating by Tanner Breaux
"Kyle Gallman has been an exceptional agent. He is always responsive and works with me to get the best policies and prices that fit my needs. I would recommend Kyle to anyone looking for an insurance agent."
We responded:
"Thank you, Tanner, for your kind words about Kyle. We're glad to hear that he has been responsive and helpful in finding the right policies for you. Your recommendation means a lot to us."
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Crystal Espinoza

October 26, 2025

5  out of  5
rating by Crystal Espinoza
"I had an excellent experience with this office. Elisabeth made a usually complicated task of transferring accounts very simple and pain free. I am so happy I made the change and so happy with the treatment and customer service I received from Elisabeth"
We responded:
"Thank you, Crystal, for your kind words and for choosing our office for your insurance needs. It's great to hear that Elisabeth made the process smooth and straightforward for you. We're glad you're happy with the service you received."
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what up

October 1, 2025

5  out of  5
rating by what up
"Zac was an amazing sport, answered all my questions and helped me figure out the best for me. Really grateful for him"
We responded:
"Thank you for your feedback! We're glad to hear that Zac was able to assist you effectively. Your appreciation means a lot to us."
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Jacqueline Lerma

September 23, 2025

5  out of  5
rating by Jacqueline Lerma
"Thanks Marieldrys Suarez for being such a professional and caring agent!"
We responded:
"Thank you, Jacqueline, for your kind words about Marieldrys Suarez. We're glad to hear that you had a positive experience with our team. We appreciate your feedback and look forward to assisting you in the future."
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Claudine Possoit

September 17, 2025

5  out of  5
rating by Claudine Possoit
"Macie Churchill with State Farm was so very helpful and made the process of purchasing insurance so easy. She was peasant & courteous. She went over and above to help me get what I needed for a price I could afford."
We responded:
"Thank you, Claudine, for your kind words about Macie. It's great to hear that she made your insurance purchasing process smooth and affordable. We appreciate your feedback and look forward to serving you in the future."
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DK 2021

September 12, 2025

5  out of  5
rating by DK 2021
"Great Agency, however, I’ve had a very confusing and frustrating experience with billing & mobile application did not refelct correct updated numbers. Now I want to update—Amber clearly put all the numbers together, after phone call she fixed all my confusion, and sent me an email with correct number. Amber is truly one of the amazing managers at this agency, and I really appreciate her effort to make everything clear. Thank you Amber."
We responded:
"Thank you, DK 2021, for your feedback. I'm glad to hear that Amber was able to assist you and resolve the billing and mobile application issues. We appreciate your patience and look forward to continuing to serve you."
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America Stronger

September 11, 2025

5  out of  5
rating by America Stronger
"Had a great experience with Zac today. He helped quote both my auto and home and was very helpful explaining what I didn't understand. I saved 30% by switching to State Farm."
We responded:
"Thank you, America Stronger, for sharing your experience with Zac. It's great to hear that he was able to assist you with your auto and home quotes and help you save. We appreciate your feedback and look forward to serving you in the future."
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Michelle Palmer

September 4, 2025

5  out of  5
rating by Michelle Palmer
"Amber is exceptional. She has helping me for the last couple of years with both my vehicles. Even in last minute coverage, she had it done and emailed to me in 30 miniutes. In a time where we rarely get customers service from any large companies Amber has been amazing. God bless her for her kindness and compassion. Blessings, Michelle Palmer"
We responded:
"Thank you, Michelle, for your kind words about Amber. We're glad to hear she's been able to assist you so effectively with your vehicle coverage needs. Your feedback means a lot to us."
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Chester Strack

September 4, 2025

5  out of  5
rating by Chester Strack
"My wife and I have had our house, car, trucks, trailers and tractor insured with Germania , a co-op, for the last 25 years so when Macie Churchill asked to review our insurance costs I was reluctant because Germania is owned by the insured...Well after Macie Churchill's review and offer of the same coverage for $5,000 less per year we are now State Farm customers. Thank you Macie Churchill it's a pleasure working with you. Happy in Klein, Texas."
We responded:
"Thank you, Chester, for sharing your experience with us. We're glad to have you and your wife as part of our State Farm family and appreciate your trust in Macie Churchill. If you need anything else, feel free to reach out."
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Noel Noel

September 4, 2025

5  out of  5
rating by Noel Noel
"I highly recommend Michael Fletcher State Farm. I have worked with Macie on several occasions, she has gone above & beyond for me. She is very knowledgeable and extremely helpful. You can tell she really cares and was eager to help us with whatever we needed! She is always a pleasure to work with."
We responded:
"Thank you for your glowing review and recommendation of our agency. We're thrilled to hear about your positive experiences with Macie. Your feedback is invaluable and greatly appreciated. We look forward to continuing to serve you."
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Mario Muñoz

August 30, 2025

1  out of  5
rating by Mario Muñoz
"Absolutely the worst and most unprofessional experience I’ve ever had. I only asked Marieldrys for a quote for my company’s insurance, but without my authorization they enrolled my business into a policy. Months later I received a letter from State Farm saying I owed $3,470 immediately. When I contacted Marieldrys (the person who gave me the quote), she completely disappeared stopped answering phone calls and emails. Then Michael Fletcher got involved, told me “nothing was wrong” and that it would be fixed. It never was. Instead, I received a call from a collection agency saying my company was in collections because of this issue, which is now going to affect my credit. Michael then stopped answering my calls as well and tried to shift the blame by demanding that I “prove” I had other insurance. I don’t need to prove anything, their mistake caused this entire situation. Michael Fletcher is unprofessional, evasive, and dishonest. This office caused serious damage to my business and credit. Avoid this place at all costs."
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Heidys Mustelier

August 27, 2025

5  out of  5
rating by Heidys Mustelier
"Conmutador erika.erika muy amable y me explico detallada mente todo lo de la aseguranza se la aconsejo que la atienda muy amable la chica"
We responded:
"Gracias, Heidys, por tus amables palabras sobre Erika. Nos alegra saber que su explicación detallada te fue útil. Estamos aquí para ayudarte con cualquier otra consulta que puedas tener."
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Thomas Mathis

August 21, 2025

5  out of  5
rating by Thomas Mathis
"Have been with Micheal Fletcher for years and have alway has very good service. Don't matter what kind of concern I have they always have the time talk to me to get it resolved. I had switch to another agent when I moved far away from Tomball and thought a local agent would be better but after a while when the other agent had hard time to answer my questions I went back to Micheal and his team even though I live 125 miles from his office. I have 3 cars and home and life insurance with them and they service all my children needs also. I would recommend them over anyone else."
We responded:
"It was a pleasure working with you! We’re so glad we could assist with your coverage and make the process easy for you. Let us know if there’s anything else we can do! "
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Roxaen Salguero

August 20, 2025

5  out of  5
rating by Roxaen Salguero
"Macie was such a big help in getting me and my family switched over to our new car insurance! She answered all of our questions with patience and professionalism. The entire team at the firm is so sweet and welcoming. I’m truly glad we made the switch to State Farm!"
We responded:
"Thank you, Roxaen, for your kind words about Macie and the team. We're happy to hear that you and your family had a smooth transition to your new car insurance. If you need anything else, feel free to reach out."
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Victoria Guadarrama

August 19, 2025

5  out of  5
rating by Victoria Guadarrama
"Macie was an amazing help with my renters insurance and has been helping with with my car insurance she is awesome would 100% recommend everyone to ask to work with her!!!"
We responded:
"Thank you, Victoria, for your kind words about Macie. We're glad to hear she was able to assist you with your renters and car insurance needs. Your recommendation means a lot to us!"
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Stephanie Heg

August 17, 2025

5  out of  5
rating by Stephanie Heg
"I highly recommend Michael Fletcher agency if you are in the market for new insurance or switching agencies. Marieldrys was a huge help in switching my policies in the fastest same day turnaround and even beat by almost half of my other rate with Allstate. She was prompt, friendly, responsive and showed amazing customer service in a time of quick need. I can't thank this team enough for all your help!"
We responded:
"Thank you, Stephanie, for your recommendation and for sharing your experience with us. We're delighted to hear that Marieldrys was able to assist you efficiently and provide excellent customer service. Your feedback is greatly appreciated, and we're here whenever you need us."
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Roberto Viana

August 13, 2025

5  out of  5
rating by Roberto Viana
"Mr. Charles helped me and my cousin get car insurance and was wonderful. He helped fulfill our needs and our expectations"
We responded:
"Thank you, Roberto, for your feedback! It's great to hear that Mr. Charles was able to assist you and your cousin with your car insurance needs. We appreciate your support and look forward to serving you in the future."
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Robbie Morton

August 12, 2025

5  out of  5
rating by Robbie Morton
"Very caring and helpful. Love the yearly policy evaluations. Kyle made me feel like his brother, going over everything he would make sure his family would have."
We responded:
"Thank you, Robbie, for your thoughtful review. We're glad to hear that Kyle made you feel like family during your policy evaluation. We look forward to continuing to support you with your insurance needs."
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Diana Christiansen

August 5, 2025

1  out of  5
rating by Diana Christiansen
"I am writing this on behalf of my older parents and the absolute horrible service they received with Joey! My parents went into the office to discuss insurance, met with Joey. One home and thinking of more questions, they reached out to Joey, no response. My mom called State Farm corporate office who connected my mom with the office, the person identified herself as the office manager was rude to my mother and upset my mom called corporate. Again no response from Joey. My mom then sent an email to Michael Fletcher about their insurance, no response! My parents contacted a different State Farm agent and changed agent of record. Come to find out , Joey never added the mortgage company and the mortgage company was going to put forced insurance on my parents, they did not put my dad as a policy owner , just my mom This agent and his office are not customer service oriented at least not in this case. My parents received a formal letter of apology from State Farm- nothing from Michael Fletcher or Joey or the rude office manager!!"
We responded:
"Diana, I sincerely apologize for your parents' experience. After discussing with my team, it sounds like there was miscommunication between my staff and your parents. Providing a positive experience for all of our customers is our number one priority. Unfortunately, I do not have access to your parents' contact information. Please reach out when you have a moment and I would be happy to discuss with you. "
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Chelsea Starghill

August 5, 2025

5  out of  5
rating by Chelsea Starghill
"Mike is amazing!"
We responded:
"We’re so glad to hear you had a great experience! It’s our pleasure to serve you, and we appreciate your kind words. Thanks for being part of our insurance family! "
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Brita Jacobs

August 4, 2025

5  out of  5
rating by Brita Jacobs
"This State Farm office is incredible to work with. Their rates and coverage beat other companies by a lot! Amber H. is always so helpful in answering our questions and looking at best ways to structure our policy. She handled everything for us when we moved and had to switch things with our policies and we didn’t have to worry about a thing. Highly recommend!"
We responded:
"Thank you, Brita, for your fantastic feedback! We're glad to hear that Amber H. has been able to assist you effectively and make your experience with us smooth and worry-free. We appreciate your recommendation and look forward to continuing to serve you."
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Lucas Gallmann

July 31, 2025

5  out of  5
rating by Lucas Gallmann
"The staff at Michael Fletcher State Farm is very easy to work with and provides excellent service. Highly recommend!"
We responded:
"Thank you, Lucas, for your awesome review and for highlighting the excellent service from our team. We're glad to hear that working with us has been a positive experience!"
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Chris Churchill

July 1, 2025

5  out of  5
rating by Chris Churchill
"I worked with Macie Churchill and she was very thorough throughout the process and she saved me a lot of time and money! I highly recommend her!"
We responded:
"Thank you, Chris, for your feedback! We're glad to hear that Macie was able to assist you effectively and make the process easier. Your recommendation means a lot to us."