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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Thomas Mathis

August 21, 2025

5  out of  5
rating by Thomas Mathis
"Have been with Micheal Fletcher for years and have alway has very good service. Don't matter what kind of concern I have they always have the time talk to me to get it resolved. I had switch to another agent when I moved far away from Tomball and thought a local agent would be better but after a while when the other agent had hard time to answer my questions I went back to Micheal and his team even though I live 125 miles from his office. I have 3 cars and home and life insurance with them and they service all my children needs also. I would recommend them over anyone else."
We responded:
"It was a pleasure working with you! We’re so glad we could assist with your coverage and make the process easy for you. Let us know if there’s anything else we can do! "
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Roxaen Salguero

August 20, 2025

5  out of  5
rating by Roxaen Salguero
"Macie was such a big help in getting me and my family switched over to our new car insurance! She answered all of our questions with patience and professionalism. The entire team at the firm is so sweet and welcoming. I’m truly glad we made the switch to State Farm!"
We responded:
"Thank you, Roxaen, for your kind words about Macie and the team. We're happy to hear that you and your family had a smooth transition to your new car insurance. If you need anything else, feel free to reach out."
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Victoria Guadarrama

August 19, 2025

5  out of  5
rating by Victoria Guadarrama
"Macie was an amazing help with my renters insurance and has been helping with with my car insurance she is awesome would 100% recommend everyone to ask to work with her!!!"
We responded:
"Thank you, Victoria, for your kind words about Macie. We're glad to hear she was able to assist you with your renters and car insurance needs. Your recommendation means a lot to us!"
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Stephanie Heg

August 17, 2025

5  out of  5
rating by Stephanie Heg
"I highly recommend Michael Fletcher agency if you are in the market for new insurance or switching agencies. Marieldrys was a huge help in switching my policies in the fastest same day turnaround and even beat by almost half of my other rate with Allstate. She was prompt, friendly, responsive and showed amazing customer service in a time of quick need. I can't thank this team enough for all your help!"
We responded:
"Thank you, Stephanie, for your recommendation and for sharing your experience with us. We're delighted to hear that Marieldrys was able to assist you efficiently and provide excellent customer service. Your feedback is greatly appreciated, and we're here whenever you need us."
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Roberto Viana

August 13, 2025

5  out of  5
rating by Roberto Viana
"Mr. Charles helped me and my cousin get car insurance and was wonderful. He helped fulfill our needs and our expectations"
We responded:
"Thank you, Roberto, for your feedback! It's great to hear that Mr. Charles was able to assist you and your cousin with your car insurance needs. We appreciate your support and look forward to serving you in the future."
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Robbie Morton

August 12, 2025

5  out of  5
rating by Robbie Morton
"Very caring and helpful. Love the yearly policy evaluations. Kyle made me feel like his brother, going over everything he would make sure his family would have."
We responded:
"Thank you, Robbie, for your thoughtful review. We're glad to hear that Kyle made you feel like family during your policy evaluation. We look forward to continuing to support you with your insurance needs."
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Diana Christiansen

August 5, 2025

1  out of  5
rating by Diana Christiansen
"I am writing this on behalf of my older parents and the absolute horrible service they received with Joey! My parents went into the office to discuss insurance, met with Joey. One home and thinking of more questions, they reached out to Joey, no response. My mom called State Farm corporate office who connected my mom with the office, the person identified herself as the office manager was rude to my mother and upset my mom called corporate. Again no response from Joey. My mom then sent an email to Michael Fletcher about their insurance, no response! My parents contacted a different State Farm agent and changed agent of record. Come to find out , Joey never added the mortgage company and the mortgage company was going to put forced insurance on my parents, they did not put my dad as a policy owner , just my mom This agent and his office are not customer service oriented at least not in this case. My parents received a formal letter of apology from State Farm- nothing from Michael Fletcher or Joey or the rude office manager!!"
We responded:
"Diana, I sincerely apologize for your parents' experience. After discussing with my team, it sounds like there was miscommunication between my staff and your parents. Providing a positive experience for all of our customers is our number one priority. Unfortunately, I do not have access to your parents' contact information. Please reach out when you have a moment and I would be happy to discuss with you. "
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Chelsea Starghill

August 5, 2025

5  out of  5
rating by Chelsea Starghill
"Mike is amazing!"
We responded:
"We’re so glad to hear you had a great experience! It’s our pleasure to serve you, and we appreciate your kind words. Thanks for being part of our insurance family! "
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Brita Jacobs

August 4, 2025

5  out of  5
rating by Brita Jacobs
"This State Farm office is incredible to work with. Their rates and coverage beat other companies by a lot! Amber H. is always so helpful in answering our questions and looking at best ways to structure our policy. She handled everything for us when we moved and had to switch things with our policies and we didn’t have to worry about a thing. Highly recommend!"
We responded:
"Thank you, Brita, for your fantastic feedback! We're glad to hear that Amber H. has been able to assist you effectively and make your experience with us smooth and worry-free. We appreciate your recommendation and look forward to continuing to serve you."
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Lucas Gallmann

July 31, 2025

5  out of  5
rating by Lucas Gallmann
"The staff at Michael Fletcher State Farm is very easy to work with and provides excellent service. Highly recommend!"
We responded:
"Thank you, Lucas, for your awesome review and for highlighting the excellent service from our team. We're glad to hear that working with us has been a positive experience!"
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Chris Churchill

July 1, 2025

5  out of  5
rating by Chris Churchill
"I worked with Macie Churchill and she was very thorough throughout the process and she saved me a lot of time and money! I highly recommend her!"
We responded:
"Thank you, Chris, for your feedback! We're glad to hear that Macie was able to assist you effectively and make the process easier. Your recommendation means a lot to us."
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Carmen Perozo

June 30, 2025

5  out of  5
rating by Carmen Perozo
"This team is wonderful, and Marieldrys Suárez she always tries to solve my doubts quickly, she is kind and genuine and also has an excellent sense of humor, if I could give her 6 stars I would definitely do!!"
We responded:
"Thank you, Carmen, for your fantastic review! We're so glad to hear that Marieldrys has been helpful and that you appreciate her sense of humor. Your feedback means a lot to us. "
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Chase Jakubik

June 19, 2025

5  out of  5
rating by Chase Jakubik
"Great experience with Macie. She was super knowledgeable and took the time to go through everything to make sure we have the best deal and coverage. Quick response to any questions or concerns we had."
We responded:
"Thank you, Chase, for sharing your experience with Macie. It's great to hear that she was able to assist you with her knowledge and responsiveness. We appreciate your feedback and look forward to continuing to serve your insurance needs."
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Jason Pryor

June 5, 2025

5  out of  5
rating by Jason Pryor
"Great customer service, kept up with our account and was able to offer a better insurance rate over previous provider."
We responded:
"Thank you, Jason, for your kind words and the 5-star rating! It's great to hear that our team could assist you with a better insurance rate and provide excellent customer service. We're here whenever you need us."
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Gabriel Villatoro

June 4, 2025

5  out of  5
rating by Gabriel Villatoro
"I had a fantastic experience with Michael Fletcher at State Farm. Michael assisted me with everything related to my homeowners and auto insurance, and the bundle ended up saving me a significant amount of money. They also helped me get started with life insurance, which I really appreciated. I previously had coverage through Progressive, but switching to State Farm has been a great decision. I had the chance to meet the entire team, and they were all incredibly friendly and welcoming. It's a great office to visit if you ever have questions about insurance knowledgeable, approachable, and always ready to help!"
We responded:
"Thank you, Gabriel, for sharing your experience with us! We're glad to hear that the team was able to assist you with your insurance needs and make the transition smooth. If you have any more questions or need further assistance, feel free to reach out anytime. "
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Elisa Saldivar

June 3, 2025

5  out of  5
rating by Elisa Saldivar
"Macie is a top tier representative. She has gone above and beyond to help us get the best deal and made herself available to answer all our questions."
We responded:
"Thank you, Elisa, for sharing your experience with Macie. It's great to hear that she was able to assist you effectively and address all your questions. We appreciate your feedback and look forward to continuing to serve you. "
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Juan Garcia Luzardo

June 3, 2025

5  out of  5
rating by Juan Garcia Luzardo
"Excelente atención, 100% responsabilidad y seguridad personal muy capacitado.!"
We responded:
"Gracias, Juan Garcia Luzardo, por tus amables palabras y por confiar en nosotros para tus necesidades de seguros. Nos alegra saber que te sientes bien atendido y seguro con nuestro servicio. Siempre estamos aquí para ayudarte."
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Kelly S

June 2, 2025

5  out of  5
rating by Kelly S
"Really nice and informative 👍"
We responded:
"Thank you, Kelly, for your kind words and the fantastic rating! We're glad to hear you found the information helpful. If you have any more questions, feel free to reach out anytime."
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Sheila Vincent

May 30, 2025

5  out of  5
rating by Sheila Vincent
"Macie has been such a pleasure to work with during a change from another insurance company. She is quick to respond to any questions and goes above and beyond to meet the needs of this happy customer."
We responded:
"Thank you, Sheila, for your kind words about Macie! We're glad to hear that she has been helpful during your transition to our agency. Your satisfaction is important to us, and we appreciate your feedback! "
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Heather Walton

May 28, 2025

5  out of  5
rating by Heather Walton
"There needs to be a 6 star option for these guys! Kyle and the team offer a unique friendly environment and make insurance not so scary! I cannot recommend them enough!"
We responded:
"Thank you, Heather, for your kind words and for sharing your experience with Kyle and the team! We're glad to hear that our approach made insurance feel less intimidating for you. Your recommendation means a lot to us. "
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Jesus Manjarrez

May 15, 2025

5  out of  5
rating by Jesus Manjarrez
"Joey is such a great Agent I had a very stressful day full of questions and he took his time had great customer service and patience something we don’t see anymore highly recommend to help you out"
We responded:
"Thank you, Jesus, for your kind words about Joey. We're glad to hear he was able to assist you with patience and great customer service. We appreciate your recommendation and look forward to continuing to serve you! "
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val castilhos

May 3, 2025

5  out of  5
rating by val castilhos
"Macie is very helpful and has great customer service!"
We responded:
"Thank you, Val, for your kind words! We're glad to hear that Macie provided you with excellent customer service. We appreciate your feedback and look forward to assisting you with your insurance needs in the future."
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macie churchill

April 30, 2025

5  out of  5
rating by macie churchill
"This team is great to work with. Elizabeth always has a solution to any of my problems. Michael is one of the only agents I have been able to meet and communicate with while being with State Farm. Thank y'all for everything y'all do!!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that our team has been able to assist you effectively. Your kind words motivate us to continue providing excellent service. We appreciate your support and look forward to serving you in the future."
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Gretchen Hosmer

April 24, 2025

5  out of  5
rating by Gretchen Hosmer
"Marieldrys was so incredibly friendly and helpful. We were able to save a substantial amount on our homeowner and auto policy with State Farm. She was able to turn it all around so quickly. Thank you again for all your help!"
We responded:
"Thank you, Gretchen, for sharing your experience with us. It's great to hear that Marieldrys was able to assist you effectively and help you save on your policies. We appreciate your feedback and look forward to continuing to serve your insurance needs."
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Steven Grieve

April 23, 2025

5  out of  5
rating by Steven Grieve
"Good firm to work with, professional services"
We responded:
"Thank you, Steven, for your kind words and for giving us a perfect rating. We're glad to hear that you found our services professional. If there's anything else we can assist you with, feel free to reach out."